Service Level Agreements

• Subcategory 1.1 - Dedicated Transport - SLA

• Subcategory 1.2 - MPLS, VPN and Converged VoIP - SLA

• Subcategory 1.3 - Stand Alone VoIP - SLA

• Subcategory 1.4 - Long Distance - SLA

• Subcategory 1.5 - Toll Free Calling - SLA

• Subcategory 1.6 - Legacy Telecommunications - SLA

• Category 2 - Network Based Web Conferencing - SLA

• Category 3 - Metropolitan Area Network Ethernet - SLA

• Subcategory 4.2 - SONET Point to Point Connectivity - SLA

• Category 5 - Managed Internet Service - SLA

• Subcategory 6.1 - Hosted IVR-ACD - SLA

• Category 7 - Network Based Management Security - SLA

• Category 15 - Dedicated Transport - SLA

• Category 16 - Long Distance Calling - SLA

• Category 17 - Toll-Free Calling - SLA

• Category 18 - Legacy Communications - SLA

• Category 20 - MPLS Data Network

• Category 21 - Standalone VoIP

• Category 22 - Cloud Hosted VoIP Services

• Category 23 - MAN Ethernet

• Category 24 - Flat Rate Internet Service

• Category 25 - Sustained Bandwidth Internet Service

• Category 27 - Standard Contact Center Services

• Category 29 - Converged VoIP Services

• Category 30 - Broadband with Internet Services